dae courtney. content systems · montreal
certainty craft / noun

The practice of researching a subject until the true thing can be said plainly, then building the system that keeps saying it.

Not writing that sounds certain. Writing you can trace. I go into a domain far enough to find its core content, the small set of claims, terms and definitions everything else inherits from, write it once, and give it somewhere to live so it survives the next person, the next brand and the next model.

Bespoke every time, because core content is domain-specific. A staffing agency's true sentence is not a bank's. Finding it is the research; keeping it true is the system.

what changed when the system existed
5 working days
Brief to published, in regulated healthcare, with legal and findability review inside the cycle. The cycle had been over four weeks.
source · compiler case study, claim record
owner · Dae Courtney
status · shipped, in daily use · company acquired 2026

The evidence, as records

/ to search · esc to clear

Every claim on this page carries a source and a status, because that is the thing I build. Filter it the way you would query a knowledge base.

claim
lane
source
status
5 working days, brief to published
systems
Compiler case study · was over 4 weeks
piloted
87 governed production prompts
ai ops
YAML metadata, prefixed tags, Python regeneration
shipped
18 automated editorial checks, 8 original
ai ops
Quebec Localization, Nurse Sensitivity, De-Patronize
shipped
24 legal risk categories screened
ai ops
Pre-publication scanner, regulated healthcare
shipped
270+ term bilingual controlled vocabulary
knowledge
Governed against the platform data model · EN/FR
shipped
5 tiers of knowledge access, T1 to T5
knowledge
Guru · role-based collections × sensitivity
shipped
Asana portfolio governance model
knowledge
Required fields, quarterly housekeeping
shipped
Information architecture before the first mockup
knowledge
Alejandro led; I followed and kept building into it
shipped
Rewrote the copy across the corporate websites
content
Premier Health of America · multi-brand
shipped
Consent-threshold microcopy, not a settings toggle
content
Liphe · flagged pre-toggle access as a violation
shipped
Nursing reference shipped as EPUB and PWA
content
eSoluguide · single source, two formats
shipped
Executive communications co-written with the CTO
content
“crafted with the help of the amazing Dae Courtney”
credited
76% employer brand LinkedIn growth
marketing
Shopify · employer brand channel
measured
EVP from kickoff to launch, C-suite stakeholders
marketing
Shopify · pivotal contributor
launched
Campaigns across EMEA, APAC and the Americas
marketing
Includes a researched Singapore localization
launched
ATS portals invisible to Google for Jobs
marketing
Diagnosed JS-rendered portals · built an audit agent
diagnosed
4 of 5 analytics properties found dark
marketing
Master remediation plan · Law 25 / PIPEDA framing
planned
5 research-based nurse retention personas
marketing
CHCA · employer brand foundation
shipped
Answerability KPIs designed and specified
ai ops
Findability program · acquired mid-rollout
not proven
Findability program spec and scored rubric
ai ops
SEO + E-E-A-T + grounding + ISO 9001 control
shipped
Two gold-standard posts a month, no new headcount
systems
Cross-functional hackathon workflow
scoped
Company AI Image Policy
ai ops
Design, Marketing and engineering stakeholders
drafted
Brand video produced, prompted, edited, written
production
Live on the client homepage · Vimeo
live
Timesheet Rush, a playable nurse-empathy game
production
Built with Claude as producer and prompter
playable
30+ tech leaders produced on the QT Podcast
production
Incl. Lightspeed CEO Dax Dasilva
published
Canada Media Fund, Google Chrome and RBC sponsored
production
QT Podcast · sponsor roster
verified
8,000+ professional network served
marketing
QueerTech · 50% engagement growth
measured
4× ROI on conference marketing spend
marketing
QT Qonference · 6-person crew directed
measured
Sound design at Judson Church and The Kitchen
production
New York · with Karen Bernard
performed
[guāng yīn], MAI 2025 · Leaky Immediations, 2024
production
La Chapelle and MAI show pages
performed
Mastercard × BrainStation hackathon win
marketing
Accessible-security concept · presented to R&D lead
won
Learning infrastructure for 25+ organizations
knowledge
Caitlin Lee Consulting · curriculum and libraries
shipped

Showing all 32 records.

Three built things

content systems

A content compiler

Voice, compliance, terminology and audience declared once as versioned layers, compiled deterministically into one prompt per task. Voice is a diff. Compliance is a ratchet that only tightens. Nothing publishes itself.

Read the case →
retrieval

One findability problem

Google, AI assistants and site search treated as one question asked by one worried person. Program spec unifying technical SEO, E‑E‑A‑T, grounding assets, bilingual parity gates and ISO 9001 document control.

Read the case →
employer brand

An employer promise

A job post is someone deciding whether to move their life, so accuracy beats enthusiasm. EVP from kickoff to launch with C‑suite stakeholders; campaigns across EMEA, APAC and the Americas.

Read the case →

Track record

Sr. Copywriter, Content Systems2024 – now
Premier Health of America
Digital Marketing Manager & Producer2023 – 2024
QueerTech
Employer Brand Marketing Manager2021 – 2022
Shopify · intern to manager in about five months
Client Network & Learning Lead2022 – 2023
Caitlin Lee Consulting · 25+ organizations
Freelance Producer & Sound Designer2014 – 2024
Judson Church and The Kitchen (NYC) · Musée des beaux-arts de Montréal · La Chapelle · MAI
where the instinct came from

Formal training in electroacoustics and computer music, then twelve years composing sound for dance, theatre and installation. Both practices are the same problem: configure an unwieldy technical thing until a person can move through it without thinking about it.

That work isn't a metaphor for the systems work. It's where the systems work is from. The long-form version of this site has the full account, including the shows.

Tell me which lane you're hiring for.

Content systems, AI content operations, knowledge management, information architecture, content design, marketing. I'll tell you honestly whether I'm the right person, and who is if I'm not.

Montreal hybrid or remote in Canada · they / them

dae courtney. content systems · montreal
Case studies Long form Email
certainty craft / noun

The practice of researching a subject until the true thing can be said plainly, then building the system that keeps saying it.

Not writing that sounds certain. Writing you can trace. I go into a domain far enough to find its core content, the small set of claims, terms and definitions everything else inherits from, write it once, and give it somewhere to live so it survives the next person, the next brand and the next model.

Bespoke every time, because core content is domain-specific. A staffing agency's true sentence is not a bank's. Finding it is the research; keeping it true is the system.

what changed when the system existed
5 working days
Brief to published, in regulated healthcare, with legal and findability review inside the cycle. The cycle had been over four weeks.
source · compiler case study, claim record
owner · Dae Courtney
status · shipped, in daily use · company acquired 2026

The evidence, as records

/ to search · esc to clear

Every claim on this page carries a source and a status, because that is the thing I build. Filter it the way you would query a knowledge base.

claim
lane
source
status
{{ r.claim }}
{{ r.lane }}
{{ r.source }}
{{ r.status }}

{{ tally }}

Three built things

content systems

A content compiler

Voice, compliance, terminology and audience declared once as versioned layers, compiled deterministically into one prompt per task. Voice is a diff. Compliance is a ratchet that only tightens. Nothing publishes itself.

Read the case →
retrieval

One findability problem

Google, AI assistants and site search treated as one question asked by one worried person. Program spec unifying technical SEO, E‑E‑A‑T, grounding assets, bilingual parity gates and ISO 9001 document control.

Read the case →
employer brand

An employer promise

A job post is someone deciding whether to move their life, so accuracy beats enthusiasm. EVP from kickoff to launch with C‑suite stakeholders; campaigns across EMEA, APAC and the Americas.

Read the case →

Track record

Sr. Copywriter, Content Systems2024 – now
Premier Health of America
Digital Marketing Manager & Producer2023 – 2024
QueerTech
Employer Brand Marketing Manager2021 – 2022
Shopify · intern to manager in about five months
Client Network & Learning Lead2022 – 2023
Caitlin Lee Consulting · 25+ organizations
Freelance Producer & Sound Designer2014 – 2024
Judson Church and The Kitchen (NYC) · Musée des beaux-arts de Montréal · La Chapelle · MAI
where the instinct came from

Formal training in electroacoustics and computer music, then twelve years composing sound for dance, theatre and installation. Both practices are the same problem: configure an unwieldy technical thing until a person can move through it without thinking about it.

That work isn't a metaphor for the systems work. It's where the systems work is from. The long-form version of this site has the full account, including the shows.

Tell me which lane you're hiring for.

Content systems, AI content operations, knowledge management, information architecture, content design, marketing. I'll tell you honestly whether I'm the right person, and who is if I'm not.

Montreal hybrid or remote in Canada · they / them